Cancellation & Refunds

Effective November 8, 2026

This Cancellation and Refunds Policy (the “Policy”) explains how cancellation, deposits, automatic renewal and refunds work for projects and Care Plans provided by LIKE A KING INC., a New York corporation (the “Company”, “we”, “us” or “our”). It forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms.

1. Scope and order of precedence

1.1 No online checkout. The Site does not sell goods and does not accept payment. All projects and Care Plans are quoted individually and are purchased only under an Engagement Agreement, such as a statement of work, order form or master services agreement.

1.2 Engagement Agreement controls. If your Engagement Agreement contains cancellation, deposit, renewal or refund terms, those terms govern, and this Policy applies only to matters the Engagement Agreement does not address. Where a law that cannot be waived gives you greater rights, that law applies.

2. Project deposits and milestone payments

2.1 Deposits. Projects typically require a deposit before work is scheduled. The deposit reserves engineering capacity and funds initial discovery, design and setup, and is applied to the project fees as stated in the statement of work.

2.2 Non-refundable once work begins. Unless the statement of work provides otherwise, a deposit is non-refundable once the Company has scheduled resources or begun work, and milestone payments are non-refundable once the corresponding milestone has been delivered or the work for it has been performed.

2.3 Cancellation of a project. A Client may cancel a project in accordance with its statement of work. Unless the statement of work provides otherwise, the Client remains responsible for (a) all work performed and expenses incurred up to the effective date of cancellation, (b) non-cancellable commitments made for the project, such as third-party licenses, hardware, domains and hosting, and (c) any cancellation fee stated in the statement of work. Any prepaid amount exceeding these sums will be refunded.

2.4 Third-party costs. Amounts paid for third-party products and services procured for a Client, including software licenses, subscriptions, cloud and hosting charges, domains, hardware and installation materials, are non-refundable by the Company except to the extent the third party refunds them to us.

3. Care Plans

3.1 What they are. Care Plans are recurring retainers for hosting, maintenance, support and development hours, billed monthly or annually as set out in the Engagement Agreement. Plan descriptions on the Site, including any minimum term, notice period or hour allowance, are general information; the binding terms are those in your Engagement Agreement.

3.2 Automatic renewal. Unless your Engagement Agreement states otherwise, a Care Plan renews automatically at the end of each billing period for a period of the same length, at the then-current price, until cancelled. Before you are enrolled in an automatically renewing plan, we will clearly and conspicuously disclose the renewal terms, the price, the billing frequency and how to cancel, and obtain your express affirmative consent. We will provide an acknowledgment that includes these terms and the cancellation method, and will send renewal reminders where the law requires them.

3.3 Cancelling is as easy as signing up. You may cancel a Care Plan by submitting a cancellation request through the enquiry form at https://likeakinginc.com/#enquiries, stating your name, your company and that you wish to cancel your Care Plan, or by any other method stated in your Engagement Agreement. You will not be required to make a telephone call, attend a meeting, or accept a retention offer to cancel. We will confirm the cancellation in writing.

3.4 Effect of cancellation. Unless your Engagement Agreement provides otherwise, cancellation takes effect at the end of the notice period and any minimum term stated in your Engagement Agreement, and services continue until then. No further recurring charges will be made after cancellation takes effect, other than amounts already accrued.

3.5 No partial-period refunds. Unless your Engagement Agreement or applicable law provides otherwise, fees for the current billing period are not refunded or prorated on cancellation, and unused support or development hours expire as stated in the plan and have no cash value.

3.6 Price changes. We will give you written notice of any price change before the renewal period to which it applies. If you do not agree to the change, you may cancel before that renewal period begins.

3.7 Handover. On cancellation, we will provide the documentation and access transfer described in your Engagement Agreement. Hosting, domains and accounts held by the Company for you will be transferred or closed as the Engagement Agreement provides, and fees for any transition assistance are charged as stated there.

4. Laws we follow

Where they apply, we structure recurring billing and cancellation to comply with the federal Restore Online Shoppers’ Confidence Act, New York General Business Law sections 527 and 527-a, the California Automatic Renewal Law (California Business and Professions Code section 17600 and following), and similar state laws. Many of these laws protect consumers rather than businesses; we apply their core principles of clear disclosure, express consent and simple cancellation to all Care Plans.

5. Refund requests and billing disputes

5.1 How to ask. If you believe you were charged in error, submit a request through the enquiry form with your name, company, invoice number and a description of the issue. We will review every request in good faith.

5.2 How refunds are paid. Approved refunds are issued to the original payment method or by another method we agree with you, in United States dollars. We are not responsible for exchange-rate differences or fees charged by your bank or card issuer.

5.3 Chargebacks. Please contact us before disputing a charge with your bank or card issuer. If a chargeback is filed for an amount that is properly owed under an Engagement Agreement, we may suspend services until the matter is resolved and may recover the amount owed and associated fees as permitted by the Engagement Agreement and applicable law.

6. Changes and contact

We may update this Policy by posting a new version on this page with a new effective date. Changes do not affect Engagement Agreements already in effect except as those agreements allow. Questions may be submitted only through the enquiry form at https://likeakinginc.com/#enquiries.